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운영관리 기말 예상문제

저작시기 2017.06 |등록일 2017.10.24 한글파일한컴오피스 (hwp) | 3페이지 | 가격 1,500원

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본문내용

1. What is the Total Quality Management and this 2 goals?

2. What is Crosby’s performance standard?
① Zero defects ② Critical of zero defects ③ Avoid campaign to do perfect work ④ Speak their own language ⑤ Quota and numerical goals should be eliminated

3. Which of the dimensions of design quality is NOT?
① Performance ② Features ③ Aesthetics ④ Assurance ⑤ Serviceability

4. This smartphone dose never break down. Is the appeal a kind of dimensions of design quality ?
① Performance ② Features ③ Durability ④ Perceived quality ⑤ Serviceability

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