You know that the hotel needs to satisfy three groups, that is, customers, employees, and stockholders. Here is a story about it. Bill Marriott, a chairman of Marriott Hotels asked job candidates in which order the group should be satisfied. Most candidates replied the customer is the first. However, Marriott said that it is more important to satisfy the employee. Service companies should focus their attention on their employees for these steps. These show us how satisfied employees yield a lot profits to them.