1. Before Guest Checks In
2. Checking Guests In
3. Dealing with a Dissatisfied Guest
4. Room Service
Reservation by phone / Revising reservation /
Suggesting alternative Accommodation
hold, availability, reservation, party, room rate, confirmation number, booked, revise, upgrade, sea view, suggest, vacancy
A : Hello, this is Shiny hotel reservation. Mrs Jung speaking.
May I help you?
B : Hi, This is Raj Gulrajani from New York.
B : Yes. For a week. Is it a non-smoking room?A : Yes, Sir.
And I am afraid that you have to pay the charges for rooms now.
B : Can I pay with a credit card?
A : Of course you can. Would you give me your credit card? (for a while)
Here you are. Check your receipt, please.
And our room number is 1501.
A : OK. You ordered a well-done steak, a mango shrimp salad with raspberry sauce and
an orange juice. Is it correct?
B : Yes. What time is delivery time?
A : It takes about 30 minutes to deliver. It would be 1:30 PM, I guess.
B : OK. Good. I will wait.
A : Thank you, ma`am. Have a nice day