제 1 장 Check-in Service English
4) Security Check-in
5) Pre-Boarding station
제 2 장 Before Take off Service English
1) Passenger Boarding
2) Seating Arrangement
3) Carry-on Baggage
4) Preparation for take
제 3 장 En-route Service English
1) Earphone and towel service
2) meal and beverage service
3) In-flight music and movie
4) service and comfort
5) Sick passenger handling
6) in-flight sales
7) CIQ ingormation
8) destination city information
9) Landing and deplance
A : United Airlines. May I help you?
P : Yes. I’d like to make a reservation to Los Angeles on July 7th, Saturday.
A : Yes, sir. Saturday, July 7th 10 a.m. We have some seats available.
P : All right. I will take it.
A : OK. Would you like to book your return flight, too?
P : Yes. I’d like to return on August 5th.
A : August 5th. Let me see. Yes, we have some seats available at 2 p.m. What class would you like-economy, business or first?
P : Business class.
A : Any stopovers?
P : No, thank you. What’s the fare?
A : The business fare is $1,500 round trip.
P : OK. I’ll take it.
A : Your name and phone number, please?