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[SERVICE] SERVICE MANAGEMNET

등록일 2003.12.08 파워포인트파일MS 파워포인트 (ppt) | 29페이지 | 가격 2,500원

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What is a Service?
An act or performance offered by one party to another
Economic activities that create value and provide benefits for customers as a result of bringing about a desired change in, or on behalf of, the recipient
Forces for Change in Service Management
Changing patterns of government regulation
Relaxation of professional association restrictions on marketing
Privatization of some public and nonprofit services
Technological innovations
Growth of service chains and franchise networks
Internationalization & Globalization
Pressure to improve productivity
Service quality movement
Expansion of leasing and rental businesses
Manufacturers as service providers
Need for public and nonprofit organizations to find new income
Hiring and promotion of innovative managers
Percent of U.S. Labor Force by Industry
Percent of U.S. Gross Domestic Product by Industry
Industries Classified within the Service Sector
Examples of Service Industries
Health Care
hospital, medical practice, dentistry, eye care
Professional Services
accounting, legal, architectural
Financial Services
banking, investment advising, insurance
Hospitality
restaurant, hotel/motel, bed & breakfast,
ski resort, rafting
Travel
airlines, travel agencies, theme park
Others:
hair styling, pest control, plumbing, lawn maintenance, counseling services, health club
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