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[호텔서비스] 고객을 다루는 법

등록일 2002.05.15 워드파일MS 워드 (doc) | 43페이지 | 가격 800원

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호텔의 서비스에 대한 것을 영문으로 써 놓은 것이랍니다..

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. Face-to-Face Communication1.1. Advantageso- Face-to-face communication has many advantages but only if you understand how to use it well. o- For example, your appearance can help to create a positive impression. You can also use facial expressions and gestures to help you to communicate more effectively. 1.2. Group & Individualso- Different communication skills are required for situations involving groups and individuals. o- For example, when communicating with a group you must ensure that all group members understand you. This can often be difficult with mixed groups, such as a tour group with adults and small children; the adults may want detailed information whereas the children will quickly become bored if the tour is too formal and factual.
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